1. Introduction

Utrippin, LLC ("Utrippin," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website utrippin.ai, mobile applications, and related travel booking services (collectively, the "Platform").

As a travel booking platform that facilitates reservations for flights, hotels, vacation packages, cruises, and other travel services, we process personal data necessary to complete your bookings and provide you with excellent service. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

When you use our Platform, you may provide us with:

• Identity Data: First name, last name, middle name, date of birth, gender, nationality
• Contact Data: Email address, phone number, billing address, delivery address
• Travel Document Data: Passport number, passport expiration date, visa information, driver's license (as required for bookings)
• Payment Data: Credit/debit card details, billing information (processed securely through PCI-compliant payment processors)
• Booking Data: Travel dates, destinations, passenger details, seat preferences, meal preferences, frequent flyer numbers, hotel loyalty program numbers
• Account Data: Username, password, account preferences, communication preferences
• Special Requirements: Accessibility needs, dietary restrictions, medical conditions relevant to travel (provided voluntarily)

2.2 Information Collected Automatically

We automatically collect certain information when you access our Platform:

• Device Data: IP address, device type, operating system, browser type, unique device identifiers
• Usage Data: Pages visited, search queries, booking history, click patterns, time spent on pages
• Location Data: General location based on IP address; precise location only with your consent
• Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from:

• Travel suppliers (airlines, hotels, car rental companies) regarding your bookings
• Payment processors and fraud prevention services
• Social media platforms if you choose to link your accounts
• Marketing partners and analytics providers

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Booking and Travel Services

• Process and fulfill your travel bookings (flights, hotels, car rentals, cruises, activities)
• Verify your identity and travel document validity
• Communicate booking confirmations, updates, changes, and emergency notifications
• Facilitate check-in processes and manage your reservations
• Process payments and issue refunds
• Coordinate with travel suppliers to deliver your requested services

3.2 Account and Platform Services

• Create and maintain your account
• Store your travel preferences and booking history for faster future bookings
• Provide customer support and respond to inquiries
• Send service-related communications

3.3 Personalization and Marketing

• Personalize your experience with relevant travel recommendations
• Send promotional offers and newsletters (with your consent)
• Conduct analytics to improve our services
• Display relevant advertisements

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud, unauthorized transactions, and other illegal activities
• Protect the security of our Platform and users
• Enforce our terms of service

4. Sharing Your Information

We share your personal data with the following categories of recipients:

4.1 Travel Suppliers

To complete your bookings, we share necessary information with airlines, hotels, car rental companies, cruise lines, tour operators, and other travel service providers. These suppliers process your data according to their own privacy policies.

4.2 Service Providers

• Payment Processors: Stripe, and other PCI-compliant payment services
• Cloud Services: Secure hosting and data storage providers
• Analytics: Google Analytics and similar services to improve our Platform
• Customer Support: Help desk and communication platforms
• Email Services: For transactional and marketing communications

4.3 Legal and Regulatory

We may disclose your information to:

• Government authorities and law enforcement when required by law
• Immigration and customs authorities as required for international travel
• Courts and legal advisors in connection with legal proceedings

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction.

5. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable data protection laws.

6. Data Security

We implement robust security measures to protect your personal data:

• Encryption of data in transit (TLS/SSL) and at rest
• PCI DSS compliance for payment card processing
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and security
• Incident response procedures

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, accounting, and reporting requirements
• Resolve disputes and enforce our agreements
• Support legitimate business purposes

Booking records are typically retained for 7 years for tax and legal compliance purposes. You may request deletion of your account, subject to our legal retention obligations.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for marketing communications
• Opt-Out of Sale: California residents can opt out of the "sale" of personal information

To exercise these rights, please contact us at privacy@utrippin.ai.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Children's Privacy

Our Platform is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell your personal information to third parties. To exercise your California privacy rights, contact us at privacy@utrippin.ai.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR). Our legal bases for processing include contract performance, legitimate interests, legal compliance, and consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: